Coat and Thai is a tony Thai restaurant whose owners are planning to open a second location with hopes of franchising in the future. It deals with the obstacles common to the restaurant industry; service peaks, specialized staff, and high employee turnover.
Overwhelming Workforce Management Challenges
Coat and Thai’s single manager was the only one doing the hiring, scheduling, and time tracking, creating a bottleneck that soon became an unmanageable burden. She was handling employee time, attendance, and scheduling with a 90’s era punch clock, Excel spreadsheets, and a small dry erase board hung in the kitchen. The business has staff members working from 5:00 a.m. until 2:00 a.m., seven days a week, further complicating the logistics of scheduling.
Additional obstacles included maintaining adequate staffing for every shift, adapting schedules to unexpected surges in business, managing schedule requests, tracking worker meal breaks, and keeping skilled chefs and experienced servers from jumping ship to newer restaurants opening in the neighborhood; a sour prospect for any business.
Swipeclock Workforce Management Suite Sweetens the Sour
Coat and Thai determined that the first order of business was automating employee time and attendance. TimeWorksPplus allows staff members to clock in/out from their mobile devices, eliminating the need to crowd the kitchen during critical shift changes, and allowing staff members to merge in and out of shifts with improved efficiency.
Patrons are enjoying better service, and Coat and Thai has eliminated costly guesswork and back-dating when congestion forced team members to skip clocking in. Mobile clock also permits their head chef to clock in off site when buying produce at local farmer’s markets, saving time and reducing time card errors, something both management and employees appreciate.
Reduced Labor Costs
Coat and Thai has seen a decrease in labor costs as a result of incorporating integrated clock in/out features for unpaid meal times and breaks. Before Swipeclock Workforce Management Suite, associates often punched out for a meal and forgot to punch back in, creating problematic back-filling and costly guesswork. With Swipeclock Workforce Management Suite PunchLogic, busy staff members are only given logical options when accessing the clock in system to reduce mistakes, compile better records, and streamline payroll.
Filling holes in the schedule has become far less complicated with the TimeSimplicity Virtual Trade Board. Previously, the manager would circulate shift change requests to the staff, and then re-circulate when options were proposed. Now, team members simply place requests on the Virtual Trade Board. Managers can rapidly view, monitor and confirm shift request changes online. Once a shift trade is confirmed, TimeSimplicity automatically notifies the appropriate employees. Since the system conversion, the restaurant has rarely been caught shorthanded. Job codes and pre-set requirements make scheduling easy so classifications such as the age requirement to serve alcohol don’t get overlooked during shift swaps or replacements.
SOLUTION — Swipeclock Workforce Management Suite
- TimeSimplicity for expedited restaurant scheduling and mobile coordination.
- TimeWorksPplus for integrated time and attendance tracking.
- Mobile access provides employee access and management control.
The staff members love the Virtual Trade Board because it has significantly reduced the time it takes to manage work schedules and submit time cards. Many employees are college students whose schedules change each semester. Adjusting schedules to better provide staff flexibility has greatly improved worker morale and reduced turnover.
Positioned for Growth
The owners of Coat and Thai are better prepared for projected expansion into new venues and franchising. With a handle on the complications of crew scheduling, and seamless integration with payroll, owners and management can now concentrate on service and growth. Custom templates make schedule replication quick and easy, and centralized reporting permits the business to monitor and adjust to changes while decreasing pricey overtime, scheduling conflicts, and peak service emergencies.
Most importantly; staff members are happy to participate in the growth of the business and share their enthusiasm with their increasingly satisfied diners.
Berndt CPA offers Swipeclock Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your managers, employees, and company.
Swipeclock Workforce Management Suite includes TimeWorksPplus, TimeSimplicity, and TimeWorks Mobile. Swipeclock Workforce Management Suite is developed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.
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We can get you up and running with Swipeclock Workforce Management Suite in minutes. Contact us today to book a demo.