Today’s article is for business owners who have limited experience with data analysis, use manual timekeeping and scheduling processes, and want to use a scientific approach to better manage their workforce.
Workforce Management 101
Capturing Workforce Management (WFM) data is the first step to creating a Human Capital Optimization strategy. In order to gather and manage the data, you need efficient tools. Affordable Workforce Management Suite provides such tools and is perfect for the WFM beginner. Workforce Management Suite is as easy to use as your favorite phone app and automates time-consuming HR processes while gathering the data that is important for improving productivity and, by extension, profitability.
You Can’t Improve What You Don’t Understand
Let’s look at a few ways Workforce Management Suite captures strategic data. TimeWorksPlus is the cloud-based employee timekeeping system in the suite. It can be used in combination with TimeWorksTouch to capture punch-ins, or team members can simply punch in/out in the employee dashboard from any internet-enabled device. TimeSimplicity paired with TimeWorksPlus has key benefits for employee timekeeping, schedule creation, employee shift trading, and general inter-departmental communication. But for the purposes of this article, let’s look at the types of data Workforce Management Suite automatically captures.
Ease and Accuracy
TimeWorksPlus tracks time to the minute. Why is this important? By simply automating punch in/out, you can find out exactly who habitually punches in early or punches out late. Do you know exactly how much overtime your employees log? With pen and paper time cards, you have to look through all the time cards, find the ones with overtime listed, and add it up. TimeWorksPlus tracks overtime automatically and you can view it by simply looking in your manager portal.
Scheduling: Are the people with the necessary skills and/or certifications scheduled at the right time? How are production levels impacted by scheduling changes? Does labor force morale vary from shift to shift?
Absences, tardies, breaks, and time theft: Who punches in early? Who forgets to punch out during breaks? Who habitually punches out late every day, adding many unauthorized minutes a week to their time card?
Coverage gaps: What shifts are understaffed? How does this influence production, customer service, and workflow? Are your managers wasting time trying to find workers to cover shifts at the last minute?
Overstaffing: What shifts are costing you more in labor than is necessary? Are staff members wasting time due to overstaffing?
Overtime: How much are you spending in overtime every month? Could this be minimized with smarter scheduling or automatic notices?
Mobile staff: Are your offsite and mobile staff members where they should be?
Schedule flexibility: Can your employees easily trade shifts? Would you have increased employee retention if schedule preferences were better accommodated?
Admin time: How many hours a week do your supervisors spend researching and fixing time card errors, tracking accruals, doing compliance reporting, submitting payroll, responding to employee requests for HR information, and dealing with other employee issues?
To recap the process:
1. Capture data about human resource management.
2. Analyze the data to see opportunities for improvement.
3. Make changes.
4. Identify whether the revisions were effective and adjust where necessary.
5. Continually monitor the results, especially when there have been significant changes in workflow, staff, labor law regulations, or business objectives.
Of course, each one of these steps can be broken down substantially. For example, here are some sub-steps to number 3 above:
- Eliminate redundancy through automation.
- Decrease time devoted to non-billable processes.
- Improve documentation management.
- Let employees take over time card management, accrual monitoring, and shift trading.
Workforce Management Suite Takes the Mystery Out of HR Data Mining
We would love to discuss more about how Workforce Management Suite can help you leverage vital HR data to increase efficiency and profitability at your organization. Call 608-274-7473 today to schedule a demo.
Berndt CPA offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your managers, employees, and company.
Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is created for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.
How much can you save? Check our Berndt CPA ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to set up a demo.