Today’s case study highlights how the owner of a small hotel obtained the competitive upper hand by adopting Workforce Management Suite.
Our example business is a 45-room hotel located on the slopes of a small ski resort. For twenty-five years, this facility and two similar-sized lodges had delivered the only lodging at the small resort. There was enough business for all three (even with very little advertising) until a nationwide budget chain opened a 150-room facility five years ago. The three original hotels saw business dry up and the other two eventually went out of business.
A Radical Change to Stay Competitive
The owner knew she had to change her tactics to become profitable. In an attempt to appeal to a higher-paying clientele, she took out a large loan and invested in a total remodel, modern amenities, and a costly advertising campaign tailored to out-of-state guests. Along with the makeover and major pivot, the owner knew she had to get serious about tracking and controlling expenses. The old-school WFM processes had to go.
Her goal was to control labor costs, lessen admin time, reduce scheduling confusion, and track critical data so she could create strategies to expand human capitol ROI. She also wanted to create an efficient, flexible, tech-savvy company culture to attract the best staff from the limited labor pool in the rural area.
Solution – Workforce Management Suite
The scheduling tool, TimeSimplicity was up and running on day one of the implementation. When the owner learned how effortless it was to quickly create custom schedules for hotel staffing, she realized that she wouldn’t have to hire another manager if business increased. She also saw how her supervisors could better accommodate the team members’ shift preferences—which is key to keeping hard core “ski bums” loyal and happy.
Every Minute Counts
TimeWorksPlus, the time and attendance tool, tracks employee time to the minute. It only took two pay cycles for the owner to discover how much she had been overpaying unnecessarily due to innacurate time cards. Though most of the mistakes had been inadvertent, she discovered that there had been some intentional buddy-punching going on. She chose to purchase a compatible biometric time clock and it’s proved its value every pay period.
No More Unauthorized Overtime
Overtime is easily managed with customizable system warnings and there are nine pay-rate fields and employee groups/sorting/filtering for easy organization and updating. This makes it easy to schedule workers who have narrow skill sets as well as the cross-trained employees who can work in any department.
Employee Self Service allows associates to clock in, check their schedule, submit shift change requests, approve time cards, and monitor accruals online. The convenience and autonomy has increased morale, improved communication, and increased efficiency. Her committed staff appreciates the new 21st century workplace tools and she is now known as the best employer on the mountain.
Berndt CPA offers WorkforceHUBÂ, the unified Human Resources portal that makes it easy to optimize the performance of your supervisors, employees, and organization.
WorkforceHUBÂ includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. We’ve just added onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUBÂ is established for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.
How much can you save? Check our Berndt CPA ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to book a demo.