A customer service rep can’t solve customer problems if she is preoccupied with her own HR dilemma at work. There are many direct and indirect benefits of optimizing your timekeeping, scheduling, and payroll processes. Today’s article outlines 5 ways implementing Workforce Management Suite will elevate the customer service at your business.
Eliminate Coverage Gaps
Customer service 101: Have enough employees to give customers timely service. Schedule adherence ensures adequate shift staffing and the flexibility to adapt to changing scenarios on the fly.
Scheduling Stability Let’s Staff Focus on Customers
Complex schedules made easy! Flexible shift definitions and schedule templates with up to five organization levels. Multi-manager, multi-department, multi-location functionality. Everything you need for simple management of a few to hundreds of employees in any industry. With customizable job coding, you know that you have employees with the required skills serving your customers.
Happy Employees Deliver Better Service
Accommodating schedule preferences decreases team member turnover, thereby lifting the overall competence level of the department. Time card self management empowers associates to concentrate on their work instead of trying to get schedule, shift change approval, time card, and accrual information from HR.
Absence and Overtime Management
Accurately capture and utilize attendance history to discover trends, set alerts for violations, automate time-off requests, and assess the overall influence of unscheduled absences. Then adjust schedules and notifications in minutes to accommodate the findings. Strategic absence management makes sure that customer service doesn’t suffer due to uncontrolled employee absences or unscheduled breaks.
Manager Super-Vision Of Mobile Staff
Monitor team member status in real time, from anywhere. View remote staff levels, check current clock-in/out and breaks. Filter by department, manager, or location. Review, edit, and approve schedule and time cards on the go. Managers who save countless admin hours a week with Workforce Management Suite have more time to train associates to give better service.
Berndt CPA offers WorkforceHUB, the unified Human Resources portal that makes it easy to optimize the performance of your managers, employees, and company.
WorkforceHUB includes TimeWorksPlus, TimeSimplicity, TimeWorks Mobile, and ApplicantStack. We’ve just added recruitment, onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUB is developed for busy employers like you who need to reduce cost-per-hire, streamline scheduling, automate time tracking, maintain regulatory compliance, and lower labor costs.
How much can you save? Check our Berndt CPA ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to schedule a demo.